Eton Corporate Training

Home | eStore | Sign in | Contact us

LANGUAGES

TEACHER TRAINING

ETON it

CORPORATE

Choose your Interest |

Training Philosophy |

Our Difference |

Business Workshops

All workshops are tailored to specific corporation requirements. The following is an outline only and content will vary depending on clients training needs.

English Business Writing
Business Etiquette
Customer Service
Sales
Report and Proposal Writing
Planning, Leading and Following up on a Meeting
Public Speaking and Presentation Skills

English Business Writing

Writing clear, concise, professional documents is a must for every business professional looking for advancement. Does the quality of your writing need polishing? If so, attend this workshop and learn how to create documents that are professional and influential. Topics include:

Business correspondence - e-mail, memos, letters
Proposals, process/procedure and report writing
Documenting meeting outcomes
Using clear language
Using the active voice and appropriate tone
Organizing material according to purpose
Grammar, editing, spelling and punctuation

Business Etiquette

Business Etiquette training is a must for those wanting a competitive edge in interacting and communicating positively. In this workshop you will learn the correct protocol, manners and ways to behave in a business setting. This is a fun and interactive workshop that will give participants increased confidence in business conduct. Topics include:

Email etiquette
Telephone etiquette
Business meetings and negotiating
Networking - introductions and farewells
Cultural sensitivity
Appearances and presentation
Business vocabulary
Social etiquette
Doing business overseas
International Business Standards

Customer Service

This workshop is a must for anyone working in or wanting to work in the customer service industry. In an increasingly competitive market like Dubai offering exceptional customer service is the best way to separate yourself from the competition. Upon completion of this training participants will have the ability to:

Offering exceptional customer service
Fulfilling requests
Dealing with difficult customers
Diffusing volatile situations
Greetings, offering assistance, message taking and booking appointments
Customer satisfaction and follow up

Sales
This workshop will turn the average sales associate into a top sales performer. By learning the 6 steps to selling you can increase your confidence and your closing ratio.If you are ready to grow your skills and sell more, more often, then this course is for you. Topics covered include: • Offering exceptional customer service • Building rapport • Overcoming objections • The 6 points selling process - Prospecting (making contact with potential customers) - Greeting - Qualifying - Presenting/ demonstrating - Closing the sale - Ensuring customer satisfaction and follow up • Dealing with difficult customers
Report and Proposal Writing
If you are faced with the task of proposal and/or report writing this workshop is for you. Participants will learn step by step the correct and most effective way to construct reports and proposals. Emphasis is placed on formatting, language, word use and writing with a clear intention. This workshop guarantees to immediately improve the quality of your report and proposal writing Content includes: • What is a report/proposal? • Types of reports/proposals • Stages of report/proposal writing • Report/Proposal components • Presentation – ensuring your report/proposal has the desired impact
Planning, Leading and Following up on a Meeting
Content includes: • Preparing for a Meeting • Conducting the Meeting • Effective Decision-Making in Meetings • Guidelines for Gaining Consensus • Facilitation Skills Every Meeting Leader Must Have • Meeting Follow-Up and Action Planning
Public Speaking and Presentation Skills
Want to overcome nerves, improve your presentation skills and boost your confidence? Personal and professional success often comes from ones ability topresent and convey information to groups of people. In this workshop you will learn to effectively design and deliver presentations, get your audience on side, use humour and technology and ensure key messages are heard. Topics include:
Overcoming nerves Creating an amazing first impression Structuring your presentation for impact Engaging the audience Interactive presentations Reading your audience Use of visual aids Presentations that influence Responding to questions Leaving a lasting impression