| Choose from over 30 customised packages designed by our highly qualified and experienced trainers. Workshops available in: |
| • | Business Skills |
| • | Management and Leadership |
| • | Customer Service, Sales and Communication |
| • | Personal Development |
Business Skills |
| All workshops are tailored to specific corporation requirements. Training is facilitated by highly qualified instructors with extensive experience in the corporate environment. The following is an outline only and content will vary depending on clients training needs. |
Business Etiquette |
| ✓ | Email and telephone etiquette |
| ✓ | Cultural sensitivity |
| ✓ | Appearances and presentation |
| ✓ | Social etiquette |
| ✓ | Doing business overseas |
Business Skills |
| ✓ | Practical skills necessary to compete in an ever-changing business market |
| ✓ | Knowledge essential to interact effectively with clients and colleagues in a professional international business environment |
| ✓ | Developing an action plan to improve business meetings and negotiating skills |
Business Writing |
| ✓ | Business correspondence - e-mail, memos, letters |
| ✓ | Proposals, process/procedure and report writing |
| ✓ | Documenting meeting outcomes |
| ✓ | Grammar, editing, spelling and punctuation |
Report and Proposal Writing |
| ✓ | What is a report/proposal? |
| ✓ | Types of reports/proposals |
| ✓ | Stages of report/proposal writing |
| ✓ | Report/Proposal components |
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Management and Leadership |
| Our Professional Management and Leadership workshops span the full range of training needs from basic supervisory skills to advanced management skills training for top executives. Designed to help fulfill your potential and harness talent, the workshops are designed to strengthen effective leadership and management skills in key impact areas. |
Account Management |
| ✓ | Understanding the motivating influences that impact your clients |
| ✓ | Effective communication skills |
| ✓ | Building and maintaining key relationships |
Building a High Performance Team |
| ✓ | Creating a highly motivated and focused team |
| ✓ | Training teams to deliver results |
| ✓ | Measuring and enhancing team performance |
Client Management |
| ✓ | Understanding the Client Management Process |
| ✓ | Discovering the client's motivating influences |
| ✓ | Meeting the client's needs successfully |
Effective Meeting Skills |
| ✓ | Preparing for meetings effectively |
| ✓ | Understanding roles in meetings and what part to play |
| ✓ | Contributing productively to meetings |
Executive Coaching |
| ✓ | Motivating teams |
| ✓ | Creating highly effective team units |
| ✓ | Communicating with confidence |
Interview Skills for Interviewers |
| ✓ | The concept of competency modeling |
| ✓ | Applying the principles of behavioural interviewing |
| ✓ | Uncomfortable interviewing scenarios and how to avoid them |
Managing People to Deliver Results |
| ✓ | Exploring the role of a leader/manager |
| ✓ | Understanding and adapting your leadership style |
| ✓ | Delegating and directing to maximize resources |
Organization & Time Management |
| ✓ | Organising yourself and your time to increase productivity |
| ✓ | Determining priorities and key effort areas |
| ✓ | Using time effectively and efficiently |
Planning and Leading Effective Meetings |
| ✓ | Preparing and conducting a successful meeting |
| ✓ | Making decisions effectively |
| ✓ | Meeting follow- up skills to drive objectives and outcomes |
Presentation & Public Speaking |
| ✓ | Creating an amazing first impression |
| ✓ | Overcoming nerves and increasing confidence |
| ✓ | Delivering powerful presentations designed to get you noticed |
Stress Management |
| ✓ | Reducing measurable symptoms of stress, anxiety and fatigue |
| ✓ | Dealing with stress in the workplace and personal life |
| ✓ | Enabling better performance in the work environment due to effective handling of stress |
Supplier Management |
| ✓ | Understanding the supplier management process |
| ✓ | Improving your service to your clients |
| ✓ | Negotiating and communicating with suppliers |
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Customer Service, Sales and Communication |
| Hands-on Customer Service, Sales and Communication workshops are designed to teach employees the knowledge, skills, and competencies required to increase customer satisfaction, and effective communication, both- within the company and between its employees and customers. The following are some general outlines of our trainings. |
Conflict Resolution |
| ✓ | Identifying and avoiding conflict |
| ✓ | Resolving and benefiting from conflict |
| ✓ | Conflict solving situation |
Customer Service |
| ✓ | Offering exceptional customer service |
| ✓ | Fulfilling requests |
| ✓ | Greetings, offering assistance, message taking and booking appointments |
| ✓ | Customer satisfaction and follow up |
Improving Sales Performance |
| ✓ | The 6 steps to selling concept |
| ✓ | Increasing your confidence and your closing ratio |
| ✓ | Growing your skills and selling more |
Networking |
| ✓ | Networking tips |
| ✓ | Connecting with others effectively |
| ✓ | Growing your business through networking |
Oral Communication Skills |
| ✓ | Communicating effectively in a business setting |
| ✓ | Increasing participant's confidence |
| ✓ | Communicating in a professional manner face to face and on the phone |
Sales |
| ✓ | Building report |
| ✓ | Overcoming objections |
| ✓ | The 6 points selling process: Prospecting (making contact with potential customers), Greeting, Qualifying, Presenting |
| ✓ | Dealing with difficult customers |
Telephone Skills |
| ✓ | Improving professionalism in telephone communication |
| ✓ | 5 steps to handling complaints |
| ✓ | Dos and Don'ts of interacting with difficult customers |
Working Assertively & with Confidence |
| ✓ | Saying no to unreasonable requests |
| ✓ | Improving self-confidence skills |
| ✓ | Key characteristics of assertive communication |
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Personal Development |
Accent Reduction |
| ✓ | Reducing areas of pronunciation that cause difficulty when speaking English |
| ✓ | Improving your ability to communicate |
| ✓ | Training on how to be more easily understood |
| ✓ | Pronunciation of sounds difficult for learners |
Cultural Awareness |
| ✓ | Identifying and acknowledging international cultures |
| ✓ | Understanding the impact of values, biases and subjectivity on one's attitude |
| ✓ | Describing the various components in culture |
| ✓ | Identifying and demonstrating appropriate cultural and spiritual sensitivity in one's approach |
| ✓ | Familiarising oneself with expressions and greetings |
Train the Trainer |
| ✓ | Introduction to the Training Cycle with learner activities |
| ✓ | Developing different learning styles and helping identify your own learning style |
| ✓ | Planning and designing interesting and effective learning sessions, including icebreakers and games |
| ✓ | Explaining how to deliver a training session with the opportunity to deliver a mini training session |
| ✓ | Different levels of assessment |
| ✓ | The importance of feedback for learners and for trainers |
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